Return & Refund Policy

Sevallure Ltd Return & Refund Policy

We want you to love your purchase! If you need to return an item, please review our policy below:

Eligibility: Returns are accepted within 14 days of receiving your order. Items must be unused, unopened, in their original packaging, and in resalable condition.
Non-Returnable Items: For hygiene and safety reasons, we do not accept returns on:
- Baby items (including clothing and accessories)
- Opened or used hair extensions (must be in original, sealed packaging)
- Custom or personalized items
- Diamond art paintings once opened
- Balloons (unless defective upon arrival)
Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a tracked service, as we are not responsible for lost returns.
Proof of Purchase: A valid receipt or order confirmation is required for all returns.

Once your return is received and inspected:

If approved, a refund will be processed to your original payment method within 5-7 business days.
If denied (due to use, damage, or missing packaging), we will notify you, and the item can be sent back to you at your expense.
Original shipping fees are non-refundable.

We only replace items if they are damaged upon arrival or if the wrong item was sent. To qualify for an exchange:

You must contact us within 48 hours of delivery with:
- Clear photos of the item showing the damage or defect before it has been used.
- A photo of the original packaging.
The item must be unused, in its original packaging, and in the same condition as received.
If approved, we will send a replacement or offer store credit.
If an exchange is requested without clear proof of damage before use, we reserve the right to deny the request.

Contact Us: Email info@shopsevallure.com with your order number, reason for return, and photos (if applicable).
Wait for Approval: We will review your request and provide return instructions if eligible.
Ship the Item: Send it back within 7 days of approval.

For any questions, please reach out to our customer service team at info@shopsevallure.com.